ToddCub
10-18-2006, 12:58 AM
Yikes! Just wanted to share an experience we had today over the phone with one of Eureka Springs's lodging owners.
My boyfriend and I have been looking for a place to stay for the Fall Diversity Weekend. We haven't had much luck since we started looking late as most places that we liked were already booked. I was looking over the different diversity websites yesterday and noticed one place in particular in the diversity friendly lodging section: Harken Building (http://www.texacobungalow.com/harken.html).
Last night, we booked the room but we got a phone call today from an INCREDIBLY RUDE Ms. Greene. Evidently, there was a problem charging one night's stay to our credit card...
We were aggressively told that she was cancelling our reservation and asked why would anyone use a "bad" credit card to make a reservation. There was no "Do you have another card we can hold the room with?" or "Can you read the card number to me again to make sure I have the correct numbers?", just accusations and aggression. She said that she was cancelling the reservation unless we had another card to use. Jason told her that it didn't matter if we had another card or not, we would NEVER stay in a place where the owner would treat potential guests like that...
The funny thing is, I'm not a customer service freak by any means. I don't expect people to bend over backwards for me, but I will not tolerate being treated with such rudeness by a business either...
I want to spread the word to NOT stay in any of her properties (Harken Building (http://www.texacobungalow.com/harken.html), Texaco Bungalow (http://www.texacobungalow.com), etc . . .). I've used these boards before to find a place to stay when visiting so want to spread the word to others who may be doing the same thing. Hell, this is our 4th trip to Eureka Springs this year alone! Haha!
We were trying to find a place that was listed as a sponsor, or Diversity friendly, that was still available at this late date, and which appealed to us but we decided to book at Rogue's Manor. We've stayed there before and loved it, and should have just called them to begin with.
Anyway, looking forward to a great weekend! See y'all there!
Todd
My boyfriend and I have been looking for a place to stay for the Fall Diversity Weekend. We haven't had much luck since we started looking late as most places that we liked were already booked. I was looking over the different diversity websites yesterday and noticed one place in particular in the diversity friendly lodging section: Harken Building (http://www.texacobungalow.com/harken.html).
Last night, we booked the room but we got a phone call today from an INCREDIBLY RUDE Ms. Greene. Evidently, there was a problem charging one night's stay to our credit card...
We were aggressively told that she was cancelling our reservation and asked why would anyone use a "bad" credit card to make a reservation. There was no "Do you have another card we can hold the room with?" or "Can you read the card number to me again to make sure I have the correct numbers?", just accusations and aggression. She said that she was cancelling the reservation unless we had another card to use. Jason told her that it didn't matter if we had another card or not, we would NEVER stay in a place where the owner would treat potential guests like that...
The funny thing is, I'm not a customer service freak by any means. I don't expect people to bend over backwards for me, but I will not tolerate being treated with such rudeness by a business either...
I want to spread the word to NOT stay in any of her properties (Harken Building (http://www.texacobungalow.com/harken.html), Texaco Bungalow (http://www.texacobungalow.com), etc . . .). I've used these boards before to find a place to stay when visiting so want to spread the word to others who may be doing the same thing. Hell, this is our 4th trip to Eureka Springs this year alone! Haha!
We were trying to find a place that was listed as a sponsor, or Diversity friendly, that was still available at this late date, and which appealed to us but we decided to book at Rogue's Manor. We've stayed there before and loved it, and should have just called them to begin with.
Anyway, looking forward to a great weekend! See y'all there!
Todd